How Instil Protects
Your Data and
Respects Your Control
At Instil, artificial intelligence is at the core of what we do, but so is trust. This document explains clearly and completely how AI is used within our platform, what data is involved, and the controls you have over every aspect of it. Whether you’re a new customer evaluating our platform or a long-standing partner, we want you to know exactly how your data is handled.
After careful consideration we chose to have Instil’s AI capabilities be powered by Anthropic. They have proven to be the leader in exploring the benefits of AI with a focus on safety. We operate under Anthropic’s commercial partner agreement, which includes an explicit contractual prohibition on using partner customer data to train Anthropic’s AI models. This is not a self-imposed policy, it is a binding contractual commitment made by one of the world’s leading AI organizations.
Our Core Data Commitments
What we promise about your data
- Your data remains private.
- Every AI recommendation can be reviewed, rejected, or overridden by a human.
- You retain full ownership of your data at all times.
AI-Powered Features
The following capabilities are available within the Instil platform. Each section notes whether the feature is enabled by default and how it can be configured.
Relationship Intelligence
Instil analyzes donor and constituent data to surface actionable insights for your major gifts team.
- Analyzing donor giving patterns to predict optimal engagement timing
- Calculating relationship temperature based on interaction frequency and recency
- Identifying at-risk donors before they lapse
- Suggesting next best actions for donor engagement
- Calculating relationship temperature based on interaction frequency and recency
- Identifying at-risk donors before they lapse
- Suggesting next best actions for donor engagement
Portfolio Optimization
Helps fundraisers prioritize their daily work and identify the highest-impact opportunities.
- Prioritizing daily outreach activities for maximum impact
- Detecting optimal moments for solicitation (“partner moments”)
- Forecasting future giving based on historical patterns
- Identifying upgrade and downgrade risks in your pipeline
- Detecting optimal moments for solicitation (“partner moments”)
- Forecasting future giving based on historical patterns
- Identifying upgrade and downgrade risks in your pipeline
Content Generation
AI-assisted drafting tools to support your team’s writing and preparation workflows.
- Creating first drafts of constituent briefings and reports
- Generating personalized talking points for donor meetings
- Drafting thank-you notes
- Summarizing constituent interaction histories
- Generating personalized talking points for donor meetings
- Drafting thank-you notes
- Summarizing constituent interaction histories
Opt-out available: AI-generated content suggestions can be disabled at the organization or user level. See Configuration Options below.
Data Analysis
Analytical tools that surface portfolio-level insights to inform strategy.
- Retention analysis and improvement recommendations
- Revenue concentration risk assessment
- Revenue concentration risk assessment
Data We Derive Through AI
As a result of AI processing, Instil generates the following derived data types on your behalf. This derived data lives within your organization’s environment and is not shared externally.
- Contribution pattern analysis and predictions
- Relationship and engagement metrics
- Behavioral segments and donor personas
- Relationship and engagement metrics
- Behavioral segments and donor personas
Data We Never Solicit
The following categories of data are never requested, or required by Instil as part of normal platform operations. We recommend against entering this information into any field within the system
- Social Security Numbers or government-issued IDs
- Bank account or credit card numbers (payment processing is handled by certified payment partners outside Instil)
- Personal health information (PHI)
- Protected class information, unless voluntarily provided for specific program purposes and handled under your own data governance policies
- Bank account or credit card numbers (payment processing is handled by certified payment partners outside Instil)
- Personal health information (PHI)
- Protected class information, unless voluntarily provided for specific program purposes and handled under your own data governance policies
Configuration Options & Opt-Out Provisions
Instil gives your organization meaningful control over AI features. Administrators can configure the following:
Features You Can Enable or Disable
Any individual AI feature can be toggled on or off at the organization level
- Constituent profile enrichment powered by Hatch.ai
- Generate Constituent Briefing
- Instil Voice Agent
- Generate Constituent Briefing
- Instil Voice Agent
Human Override
AI recommendations in Instil are advisory, not autonomous. Your team always retains the right to:
- Reject any AI recommendation without impacting system behavior
- Modify AI-generated content or suggestions before use
- Disable AI features at any time without data loss or service interruption
- Identifying upgrade and downgrade risks in your pipeline
- Modify AI-generated content or suggestions before use
- Disable AI features at any time without data loss or service interruption
- Identifying upgrade and downgrade risks in your pipeline
Questions about our AI practices?
Contact your Instil account team or reach us at info@instil.io.
We’re committed to full transparency and will respond to any questions about data handling, AI processing, or configuration options.
We’re committed to full transparency and will respond to any questions about data handling, AI processing, or configuration options.
Built by Instil — a relationship intelligence platform for nonprofit fundraising, with portfolio management, campaign tracking, reporting, and more.